News & Events

Coronavirus – Protocol for safe visits to our homes as of 19th July 2021

Updated Guidance – 19th July 2021

A message from Arnon Rubinstein, Managing Director, Future Care Group

Dear Friends and Relatives,

On 19th July the UK Government announced that every resident in a care home can now receive visits from visitors. This is another exciting step towards the gradual and safe return to more normal visiting routines.

We remain cautious and must follow the Government guidance and advice to reduce the risk of the spread of infection. I have outlined the Future Care Group approach for the increased number of visitors below and would be grateful if you would follow our guidance closely.

  • As with all visits, indoor visits must be booked with the home in advance.
  • The bookings will continue to be on a first come first serve basis.
  • Babies and toddlers (pre-school children) will be allowed to visit and will not be counted in as one of the five regular visitors.
  • To reduce the transmission of infection each resident can have no more than two visitors at a time over the course of one day.
  • Visitors will need to undergo an LFD (Lateral Flow Device) test on arrival to the home.
  • If the LFD test is positive the visitor will not be allowed to enter the Home and must go home and isolate immediately. We will offer and encourage the visitor take a Polymerase Chain Reaction (PCR) test prior to them leaving the premises.
  • If a visitor declines to take the LFD when you arrive at the home, they will not be permitted entry.
  • Visitors must wear the PPE provided by the home and comply with our Infection Control Procedures.
  • Garden visits and pod visits will continue. Residents can have up to five relatives / friends visit in the garden as long as social distancing can be achieved.
  • Compassionate visits will continue for unwell and end of life residents.
  • Visit times limited to 10.00 – 12.00 AM and between 13.00 – 17.00hrs – no visits will be allowed during mealtimes, except for compassionate visits.
  • Maximum time per visit is 45 mins as we will need to clean the designated area / bedroom after each visit.
  • Visitors must have no contact with other residents and minimal contact with care home staff (less than 15 minutes/2 metres). If necessary, conversations with staff can be arranged over the phone following an in-person visit.
  • Relatives must not visit other rooms including dining areas and nurse stations.
  • When leaving, the PPE must be discarded safely.
  • The area will be cleaned, and touch points sanitised between visits.

All visitors must complete a declaration form to confirm they have no symptoms of COVID such as no recent onset of a cough, or changes to their taste and smell. Temperatures must be checked on arrival to the home, anyone presenting with a temperature above 37.5c degrees centigrade will not be permitted entry to the home.

Visitors must always observe social distancing, wear the PPE provided (aprons, gloves, and masks) and hand hygiene must be carried out before and after the visit. Ad hoc visits will not be enabled.

As per our previously published protocols as the weather improves, we would encourage garden visits as this brings a minimal risk of transmission. As a reminder, each home has identified a designated room that is accessible from the outside and have created a ‘visiting pod’. These visits can be booked and continued as normal.

Unfortunately, at present we are unable to provide refreshments during the visit and also, we will not be able to allow the use of a toilet at the home.

If after your visit you are made aware of anyone of your immediate household testing positive, please inform us.

In the event of an outbreak the home should cease visits immediately to protect the staff, residents, and visitors, apart from compassionate visits.

We will be happy to hear your feedback regarding these welcome changes. We appreciate your patience as we keep up adjusting to the changing regulations.

Kind Regards

Arnon Rubinstein

Managing Director


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